Policies, Terms & Conditions

These are CoolStuffJapan.com's ("Shop", "we" or "our") Policies, Terms and Conditions applicable only to products purchased by you directly from the CoolStuffJapan.com website.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CoolStuffJapan., Copyright © 2019, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CoolStuffJapan reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CoolStuffJapan.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a refund to your credit card account in the amount of the incorrect price.

Out-of-Stock Products
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Payment Methods
We accept Visa, MasterCard, American Express, Discover, Bitcoin and PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our shop. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us or directly from CoolStuffJapan.com. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CoolStuffJapan.com is not responsible for the actions of third parties. 

Shipping Policy
CoolStuffJapan ships to 50+ countries worldwide except to U.S. military addresses, APO/FPO and to PO boxes. Packages will be shipped via Standard Economy Mail or Express Mailing Service (EMS). All EMS orders include a tracking number so you can know where your package is at any time. Delivery times are normally 3-7 business days depending on destination country or area. Most orders will ship in 3-5 business days, provided the product ordered is in stock. Consider any shipping or transit time offered to you by CoolStuffJapan.com or other parties is only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Returns and Exchanges
We will accept the return of products (for refund or exchange) that are defective, damaged or 
fulfillment mistakes made by us if you report the problem within 7 days of delivery. All returns must be back in their original packaging with all included accessories (manuals, cables, software, etc.) intact and must be accompanied with a Return Merchandise Authorization number (RMA).
Any other returns for a refund or exchange due to customer's error (wrong color, size, wrong shipping address, etc.) will be subject to a 60% restocking fee in addition to all shipping costs (insurance, handling charges, etc.). In such cases, the product(s) must be returned in their original packaging along with all accessories, not tampered or damaged in any way if you notify us within 7 days of delivery. Both original shipping fee and return shipping costs will NOT be refunded for this type of return, and we shall not be responsible for losses, damages, and/or  breakage during the return shipping process. We highly recommend that you use a traceable means (tracking number, registered mail, etc.) to ship the product and purchase shipping insurance.
All returns which are subject for exchange can be only exchanged for the same product or exchanged for the correct product (where applicable).
All returns must obtain Return Merchandise Authorization number (RMA) prior to sending it back to us.
All returns which are subject for exchange can be only exchanged for the same product or exchanged for the correct product (where applicable). 
Products that are not eligible for return:
  • Any product not purchased from CoolStuffJapan.com
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product that exhibits physical damage
  • Food products, video games and opened software
How to get an RMA number
  1. Go to Track Your Recent Orders section under My Account, and click on View Details link
  2. Once in the order, click on the Add New RMA button and complete your RMA form
  3. Once done, click on Save RMA to complete your request
Your RMA number will be sent to you with additional shipping instructions via email within 24 hours after receiving your request. 
CoolStuffJapan will arrange for a refund or exchange upon receiving your return package within 1-3 business days.

Customs & Import Tax
We shall not be responsible for Customs duties, taxes and/or for packages held or denied by Customs in any destination country. It is the buyer's responsibility to clear customs and pay the relevant custom duties if there's any. Should you refuse the package because of duty fees that may be associated with it, or/and if the package was denied/stopped by customs, you are responsible for the full order price and shipping costs for the order. Please check with your country's customs office for information about what additional fees may be prior placing an order.

Cancellation Policy
Cancellations can be made at no charge on orders that are still in the status of processing. However, once the status of your order has been changed to shipped, it can no longer be cancelled.

To cancel an order, please contact: support@coolstuffjapan.com

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CoolStuffJapan signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Direct from Japan